Insurance Billing Mistakes Mental Health Professionals Make

What You’ll Learn

Insurance billing is one of the biggest pain points for PMHNPs — especially those in private practice or transitioning to telehealth. In this in-depth 2-hour session, Lindsay breaks down the most common billing mistakes mental health professionals make and walks through the practical tools and training you need to get paid correctly and on time.

Whether you’re paneling with insurance for the first time or trying to figure out why claims keep getting denied, this session covers the real-world billing knowledge that NP programs don’t teach.

Topics Covered

• Common Insurance Billing Mistakes — The errors that cost mental health professionals thousands in lost revenue and how to catch them before they hit your bottom line
• Medical Billing Fundamentals for PMHNPs — CPT codes, modifiers, documentation requirements, and the billing workflow from session to payment
• Credentialing Platforms: Headway and Beyond — How platforms like Headway work, their pros and cons, and when to use them vs. billing directly
• Insurance Paneling — Step-by-step guidance on getting credentialed with insurance companies and what to expect during the process
• Claim Denials and Appeals — Why claims get denied, how to write effective appeals, and prevention strategies to reduce denials
• Telehealth Billing Considerations — Place of service codes, telehealth modifiers, and state-specific billing rules for virtual psychiatric visits
• Documentation for Billing Compliance — What your notes need to include to support the codes you’re billing and avoid audits

Who This Is For

This webinar is essential for any PMHNP who bills insurance — whether you’re in private practice, working through a credentialing platform like Headway, or employed at a practice where you want to understand what’s happening behind the scenes with your billing. If you’ve ever had a claim denied, felt confused by CPT codes, or wondered if you’re leaving money on the table, this 2-hour deep dive is for you.